TENANT INFO
MAINTENANCE REQUESTS
For Non-Emergency requests please use our work order submission tab. If you have not yet registered, you can do so by emailing us at AllentownMH@gmail.com. Text messages or phone calls to Relix Property Managers, Maintenance Staff, Contractors, Sub Contractors, or Office Staff will NOT be considered a request.
For life-threatening emergencies, call 911 immediately!
COLLECTING RENT
Online Rent Collection through our Portal
You can check your balance and send us payments for rent directly from your bank account for a small fee of $3. If you have not yet registered, please email us at AllentownMH@gmail.com
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Paying Rent Through the Mail/Dropping off Rent in Person
You can always send us rent in the mail and/or drop off the rent in person, however there will be a $10 processing fee.
If mailing, please note that it does tend to take a long time. For this reason, please make sure to send the rent out at least 7 days before it is due. If not received by the 5th of the month it WILL be considered late, even if it was sent before then. Make sure to send a check, or money order – DO NOT SEND CASH!
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If dropping off, we have a black drop box at the front of the building. If you do drop off the rent, please take a photo of the check or money order and email it to AllentownMH@gmail.com before you do. Alternatively, you can always come into our office during business hours and drop the rent off with our office manager from 9-5:30 PM Monday through Friday.
The address to mail or drop off the rent to is:
1132 W Hamilton St
Suite 201
Allentown, PA 18102
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HOUSE RULES
Missed Maintenance Appointments
When a contractor/or the office calls a tenant, they will agree upon a date and time to complete the repair. If this appointment is missed or canceled (by the tenant), the following will take effect:
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1st appointment missed: We will reschedule with you.
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2nd appointment missed: You will be charged with a $50 no-show charge.
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Renewal Of Lease
You will receive notice at least 30 days prior to the end of your lease, with notification of any changes in terms and/or monthly rent amount. At that point, you can choose to stay in your space or vacate the premises if you do not agree with the change in terms. If you choose to vacate, you need to provide us with 30 day notice. If you choose to stay, please reach out to the office to sign a new lease (as lease terms may change from time to time). The changes in terms/rental amount will kick in on renewal for the specified term in the letter sent to you.
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Late Rent Payments
Rent is due by the 1st of every month. If the rent is not paid in full by 5 p.m. on the 5th of the month, a late fee will be assessed. Further, if your rent isn't paid by the 10th of the month, an eviction hearing may be filed and additional court fees will be applied. If you pay your rent and do not include the late fee (and/or court fees), you will have a balance due in the next month. All rent received will first be applied to any past-due amounts, including late fees and court fees. You are solely responsible for keeping track of your rent payments, late fees and court fees.
Smoke/Carbon Monoxide Detectors
Tenant acknowledges that the premises listed in the lease have smoke and/or carbon monoxide detectors that are in good working order. Tenant agrees to maintain all smoke and/or carbon monoxide detectors. Tenants are responsible for replacement and cost of all batteries to keep smoke and/or carbon monoxide detectors in good working order. Tenant is not to remove batteries or cover the smoke and/or monoxide detectors with anything at any time. Breach of this agreement will result in eviction. Landlord is not responsible for any damage caused as a result of negligence or this agreement being breached.
Clogged Pipe
If you have a clogged pipe, most of the time it is due to something foreign being flushed down the toilet. Nothing but toilet paper is permitted to be flushed down drains. Examples may include, but are not limited to: paper towels, napkins, sanitary products, or any kind of wipes, even if it states they are flushable. You are responsible for the bill within three days of receiving a copy if a plumber finds any foreign object in the pipes.
Appliances Included
Most apartments are equipped with a fridge and stove, at the least, when you move in. These are checked prior to move in and are in working order. You will have 5 days from the date of move in to report any issues with the appliances. After 5 days, tenants will be responsible for repairs/replacements of the appliances, however, if reported to us, we will diagnose the issue, and decide what to do at that point. If a repair/replacements is needed, we have a reputable appliance company that we can refer you to use or you can find your own. Due to high demand, it can take up to 10 days to fix issues on the refrigerator or stove, please note that we are not responsible for any food loss or any other inconveniences you may encounter. Food loss can be covered with a very inexpensive rental insurance policy. Please note: any dishwashers, washers/dryers left behind in the unit are not maintained by the landlord. If you wish to replace the these appliances, you can do so at your own cost. If purchased by you, they are yours to keep and you can take them with you when you move.
Contact Information
Valid phone numbers (and email addresses) are required at ALL times. This is a safety issue. If your phone is turned off, you must provide the number of a family member or someone close to you immediately.
Pets
No dogs or cats are allowed in apartments unless previously approved. In order to be approved, you must supply management with proof the pet has all the necessary shots needed. Typically, a $250 non refundable pet deposit is required. There is also a $50 per month fee for each pet . If there is a change, you must let FPS know.
No Smoking/ or Illegal Substances
There is absolutely no smoking inside the house or within 5 feet of the property.
Bi-Annually Inspections
Every six months we will have the option for an inspection to make sure you have a safe and clean environment. All tenant responsibilities must be taken care of. If property is not maintained, the tenant will be given 7 days to bring property up to date. If the repair or change not completed, the job will be completed and the tenant will be billed. We want to make sure you have a safe home for you and your family.
Utilities & Responsibilities
If your lease states you are responsible for utilities, you are responsible to have it switched into your name the very first day your lease begins. If you fail to do so there will be a fee of $100. Payment will be due within three days of you receiving the bill. By signing your lease, you waive your right to a notice should you not switch utilities into your name.
PPL Utilities 1.800.342.5775
UGI 1.800.276.2722
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Landlord Security Charges
Ordinary Wear and Tear
Landlord Responsibility
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Curtains faded by the sun.
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Water stained in shower.
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Minor marks and nicks on the walls.
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Rug worn thin by normal use.
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One gasket on the refrigerator door. Faded paint. Floors that have lost their finish.
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Moderate damage on mini blind. Bathroom mirror beginning to the desilver.
Damages/Excessive Wear and Tear
Tenant Responsibility
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Cigarette burn in the curtains or carpets
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Broken tiles/vinyl.
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Large marks or holes in the walls.
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Door off hinges.
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Rips on carpet/vinyl or urine stains.
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Excess of picture holes that require patching.
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Stains in rug from leaking fish tank or leaking flower pots.
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Broken refrigerator shelves.
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Water damages the walls.
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Water stains on wood floors.
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Water stains on windowsills.
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Sticky or dirty cabinets interior or exterior.
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Missing mini blinds
Mold Release Form
Landlord has sanitarily maintained the property and has inspected the premises and found no evidence of mold as of the date of this rental agreement. Tenant has completed a walk-through and also finds no visible signs of mold or mildew.
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Tenant acknowledges and understands that mold is microscopic fungi. Like dust and pollen, their spores float freely through the air; mold can grow virtually in any organic substance as long as oxygen and moisture is present. Mold grows readily on many materials commonly found in homes, including isolation, carpet, wood, furniture, paint, clothes, food and paper. Mold begins when it pours land on a moist surface, germinates and begins to grow. Without available moisture and with proper ventilation mold is not likely to survive. Tenant agrees to follow the steps below to avoid any chances of mold or mildew:
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Tenants will, at all times, keep the premise clean and sanitary.
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Use an exhaust fan during and or open the window or door immediately after showering to minimize humidity in the bathroom.
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After showering or bathing, the tenant/s is responsible for wiping down all excessive moisture.
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Report all overflows of appliances such as bathtubs, toilets, sinks, washers, etc.
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Immediately report any and all issues regarding leaking, drips, plumbing or water instances of any kind.
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Weather permitting open windows to ventilate property, and allow any interior moisture to dry.
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Limit the number of house plants inside your home as they can be a source of mold spores.
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Dry clothes immediately after washing.
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Tenant understands that the landlord is not responsible for any damages cost to the tenant/s regarding mold or mildew if they do not follow all the specifications listed above. Also, tenant will be responsible for monetary damages that arise due to tenant neglect of mold found during property inspection, or upon completion of the lease. It is crucial that you report any and all issues to your landlord immediately.
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